As a CX coach and practitioner, Jeanne has guided the leaders of Fortune 500 and Global 1000 companies since 1984 in their customer experience transformations. Her focus is uniting leaders to grow their businesses differently – to build a company immune to the competition – by improving customer experiences. By improving customers’ lives.
A best-selling author who’s written three books, with a fourth book to be released May 2018, Jeanne shares practical, actionable advice and CX frameworks to help C-Suite leaders reshape their organizations for customer-driven growth.
As host of the podcast, The Chief Customer Officer Human Duct Tape Show, Jeanne speaks to CX leaders from major organizations all over the world about implementing CX strategies and reshaping the business model to put the customer first.
At the end of the day, her work is to guide the C-Suite and Chief Customer Officers to change their company behaviors, to earn the right to growth, by improving customers’ lives.