Ellie Wu

Senior Director of CS, SAP Concur

In her role as Senior Director, Customer Success, Ellie leads Customer Success strategy for the Global Services Operations team at SAP Concur. Building on her 10+ years of experience growing million-dollar customer accounts & scaling teams, Ellie is an industry-recognized thought leader for her work across hyper-growth companies and multinational organizations. Determined to empower more organizations and groups to unleash the potential of Customer Success, she also founded PictureCS which serves as a best-practices CliffNotes for Customer Success.