In her role as Senior Director, Customer Success, Ellie leads Customer Success strategy for the Global Services Operations team at SAP Concur. Building on her 10+ years of experience growing million-dollar customer accounts & scaling teams, Ellie is an industry-recognized thought leader for her work across hyper-growth companies and multinational organizations. Determined to empower more organizations and groups to unleash the potential of Customer Success, she also founded PictureCS which serves as a best-practices CliffNotes for Customer Success.
